SR
Subz R

1 reviews | Active since Nov 2018

15 Nov 2023, 16:21

Thank you MTN.

I logged a complaint about a week or 2 ago regarding being over charged. I kept calling and kept getting transferred with no resolution. After a few days I called and spoke to an agent by the name of Zamokuhle. She was so patient and amazing. She listened attentively once and understood my query and logged a complaint and escalated the matter. I received an email today from Mike from the complaints team to notify me that the error has been rectified. MTN should employ more agents like Zamokuhle. Thank you to Zamokuhle and Mike for your assistance.

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