1 reviews | Active since Jun 2015
THANK YOU FOR NOTHING!!!!! OUTRAGEOUS!!!!!
Hi Alice van der Merwe<br> <br> After your phone call on Friday 28th August 2015 08.13am. You said you where going to look into my account and that you would call me back!!!!<br> <br> For some reason you refuse to assist me as a loyal customer for several years. Handing me over my account to your legal department is not you assisting me with my account!!!<br> <br> Clearly you lack insight, I would like a phone call from your regenal manager as their seems to be no point dealing with anyone whos customer service and ellent courperat practaces dont put their customers first.<br> <br> You contenue to bill me every month yet you have suspended my line after i raised a billing issue back in April 2015 <br> <br> I have emailed you with regards to terminating my contract with emediat effect on the 9th july 2011 as noone would contact me and mtn was uncontactable... <br> <br> This canot be legal!!!!! deviouse marketing and intrapment contracting!!!!!! I will be contacting the consumer board, newspapers and social media <br> <br> LUCINDA BOVILL
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that a request has been sent to our billing team to investigate the April charges on your number ending in 731. That number has also be cancelled and we will reverse the charges billed in July and August.
Since your number ending in 506 is still in contract, you would need to purchase a sim card to continue using the service. You are also liable for the charges up until June 2015 since there was usage. Please contact our offices once the outstanding amount has been settled so that we can update your account accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that a request has been sent to our billing team to investigate the April charges on your number ending in 731. That number has also be cancelled and we will reverse the charges billed in July and August.
Since your number ending in 506 is still in contract, you would need to purchase a sim card to continue using the service. You are also liable for the charges up until June 2015 since there was usage. Please contact our offices once the outstanding amount has been settled so that we can update your account accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica