EE
Eden E
1 reviews | Active since Apr 2020
09 Apr 2020, 10:24
Thank you for nothing
Thank you MTN, for spreading news that you are dropping data prices. Even before COVID-19 as the law requires you to due to our countries crazy data prices.
Only to speak to a "Service Champion" to be told the "assistance" you guys are offering due to lock down is only on new contracts. Therefore even though I have 3 contracts with you (and the first one I have had for 15 years), you offer me nothing. No drop in data prices no increase in data for my existing package and now to make you of your "assistance" I have to take out a whole new contract.
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MTN South Africa's replyOfficial
09 Apr 2020, 16:22Good day Eden,
Thank you for taking time to make contact with us, kindly accept our apologies for any inconvenience caused. It is not our intention to displease you as our valued customer. The changes implemented are to improve customer experience for all our valued customers including you.
We appreciate the positive feedback regarding the service and has been duly noted. We aim to improve our service to all our valued customers.
Kind Regards,
Complaints Management Team
Thank you for taking time to make contact with us, kindly accept our apologies for any inconvenience caused. It is not our intention to displease you as our valued customer. The changes implemented are to improve customer experience for all our valued customers including you.
We appreciate the positive feedback regarding the service and has been duly noted. We aim to improve our service to all our valued customers.
Kind Regards,
Complaints Management Team
MTN South Africa's reply09 Apr 2020, 16:22
Official
Good day Eden,
Thank you for taking time to make contact with us, kindly accept our apologies for any inconvenience caused. It is not our intention to displease you as our valued customer. The changes implemented are to improve customer experience for all our valued customers including you.
We appreciate the positive feedback regarding the service and has been duly noted. We aim to improve our service to all our valued customers.
Kind Regards,
Complaints Management Team
Thank you for taking time to make contact with us, kindly accept our apologies for any inconvenience caused. It is not our intention to displease you as our valued customer. The changes implemented are to improve customer experience for all our valued customers including you.
We appreciate the positive feedback regarding the service and has been duly noted. We aim to improve our service to all our valued customers.
Kind Regards,
Complaints Management Team