Thank you Alice ...You are MTN GOLD

I took out a new contract online recently and only recieving the contract realised that I needed to retain my number. After much begging and pleading with customer care, I was simply told that porting my number needed to be done before taking out the contract. I tried explaining that the option to port my number was not available when applying online and was merely told that it could no longer be done.

Eventually, after many tries with customer care, I requested assistance from ***.

Less than 24hours later, I received an email from Alice, who in my opinion is the best example of what customer complaints management should be!

Alice literally contacted me every single day since responding to my email and helped me to port my old number from a lesser V-network to the new MTN contract. Today I am smiling. I have my new contract with MTN, I have retained my old number and can continue with work, clients, etc. without the pains of a number change. THANK YOU ALICE, YOU ARE AN ANGEL!!! ***