1 reviews | Active since Sept 2015
Thank for ruining my life
I received a phone call from a guy by the name of Enrico calling on behalf of mtn. he told me that mtn wanted to reward me for being a great customer and they are giving a free tablet. now all I have to pay for is the 1gb of data,25 sms' s and R100 airtime. and all that he said will be for under R200 (repayment). now this tablet was delivered and within 24 hours I called to cancel the contract and I was told that someone will get back to me. a few days ago I received an sms saying I must pay a thousand something to cancel of which Enrico told me that if I cancelled within 24/48 hours I would only be liable for a months subscription. now I am stuck with a contact I don't want. last night my account was debited crose to R400 for tjis contact that was supposed to be worth less than R200. apparently I have 2 sim cards that are worth that much of which I wasn't informed of and I have 1 sim card. All I asked of mtn is to cancel this contract so I can continue with my life without any stress. I have not been helped. I phoned them more than 3 times begging to be helped.<br> Please help me get out of this contract.
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Retentions supervisory team for assistance.
Warm Reugards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Retentions supervisory team for assistance.
Warm Reugards
Nompumelelo
REQ:***
