# TERRORBLE SERVICE FROM MTN

I would like to express my sheer disappointment and dissatisfaction with the exceptional poor service experienced on 19th November 2020 from the staff at key west mall. I went into the shop as my service was suspended after I made a payment via easy pay to provide them with the proof of payment. The Manager at the shop (sam) assured me she would sort out my concern and send the proof of payment through. Two hours later my line was still suspended. I called the MTN client service line at 12:35 who , to my horror advised me they had not received my proof of payment . I spoke to Sinenhlahla, who gave me her email address to which I sent through the proof of payment. My line was restored the same day. I made another monthly payment on the 25th of November and today my line is suspended again. When checking my account on the app, it clearly states I have one account outstanding. this means my payment for October has still not been allocated. I find this service rendered to me highly unprofessional and as a customer find this disturbing that MTN states their slogan is "everywhere you go" but when you need them to intervene and render you service as a provider they are nowhere to be found. Wayne Barkhuizen ***