Terrible waste of time

Waiting for a resolution since early 2024 and still giving me the run around. Issue: I have bought airtime countless of times and have R110 at the moment but it still says insufficient funds when i try to make a call. See below coms:

On 08 Nov 2024, at 13:53, *** wrote:

Good day Its been a month now that this issue is not resolved. Reply and resolve - details are below Regards Deen

Subject: Re: Ref: *** Re: Call logged resolution required Hi This has been on going for a few months now and this issue must still be resolved. Does MTN customer support always take this long to resolve queries. Almost going in for a year now. Surely i must receive some kind of compensation for this awful service. I will be forced to take this up with the ombudsman and also Hello Peter shortly enough. Deen Sent from my iPhone

On 08 Nov 2024, at 13:53,

On 10 Mar 2025, at 16:38, customercare <***> wrote:

Good day Sir/Madam, Thank you for your email. Kindly let us know your initial issue so we can follow up on it. It is our utmost priority to be of service to you. Warm Regards, Masentle Ragajane

Subject: Re: Ref: *** Re: Call logged resolution required Hi As per the ref number above my god, so what you are telling me there was no resolution, no feedback and after all my calls and time wasted on the phone and with email there is still nobody who even knows what the issue is. There was only 1 issue that still persists. How is it that nobody can get this right. Do you understand my frustration and it makes me believe that MTN customer service agents are all *********** because of this one issue where i keep on getting the run around. Escalate this to a manager or the CEO for all i care or i will do so myself. The service level is horrible at this moment and i am livered. I should just change networks but before i do i will make sure that everyone hears about this and why i have decided to change. To answer your question, which is extremely frustrating and ridiculous for the millionth time and the Lord must help us all because i cannot carry on repeating myself with this for months and possibly years to come is that i cannot make calls with the airtime i have. I need a reason why now and why is it taking so long to resolve and why do i have to keep on repeating myself and why has this issue not been resolved in the past few months and why.. oh my gosh i cannot do this anymore. Just fix the problem. Deen Sent from my iPhone

Good day Sir/Madam, Thank you for emailing customer care.

Apologies for the delayed response and for the inconvenience caused.

RE: *** Kindly note that we have logged a ticket with support team for further assistance. Please allow 48 hours BO*** Created. *** BA*** Asset is Hard Suspend We look forward to being of service to you. Warm Regards, Ntsako Hlongwane

Hi

Problem still persists, i am sure if it were that easy then it would have been solved months ago.

I have over R100 airtime, when i try to make a call the operator says i have insufficient airtime to make a call.

This has been the problem for almost a whole year now.

Deen Sent from my iPhone

On 11 Mar 2025, at 15:59, customercare

Hi

See attached problem still persists from last year already and i need a resolution now.. i am taking this to the media soon if not resolved now with immediate attention. I have waited long enough.

I have loaded R110 airtime and still it tells me that i have insufficient airtime to make a call.

This is very unprofessional that i cannot even use my phone to make calls even though i have airtime.

Deen