DM
Dale M
1 reviews | Active since Dec 2014
28 May 2015, 11:38
Terrible waiting times on 808 call centre
Over the past month I've had to call the MTN 808 call center 3 times and on every occasion I had to wait over 30 minutes for someone to answer. The longest being 50min!!! This is shocking service and clearly the call center is under staffed.
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Replies (1)
MTN South Africa's replyOfficial
02 Jun 2015, 12:05Hello dmetherell,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply02 Jun 2015, 12:05
Official
Hello dmetherell,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***