Terrible treatment from MTN

Good day

My name is Mpho Duba

On the 12/10/18 I did an upgrade at MTN in Parow, Cape Town a Huawei P20 Twilight. 2-3 weeks later the phone had a problem with the speaker and one of the side of the earphone. I took it MTN in Mutual Park, Pinelands situated inside Old Mutual Head Office Building they took the phone and said they will have feedback 2-3week later. 2 weeks later I went there to check the progress of the phone, the consultant (her name is Didi) said the phone was sent to JHB for inspection she will call them to check and give me feedback of which she never did. Another week later I went to the store and she made calls in front of me and JHB said they cannot find the phone, she provided them with a waybill number and still they couldn’t find it then I was told to come today. I went there agn still the phone has not been found and there’s no solution I am told the store manager is busy she will call me later.

NOTE: SHE’S NOT BUSY WITH MY PROBLEM.

I have paid twice for that phone while its sitting at MTN and I am being giving a run around.

I also called the their head office to submit a complaint but no-one help attached is the e-mail I sent to the lady I spoke in their head office.

I also went there 2 weeks back and asked them a time frame as to when this issue will be solved and they didn't give me anything concrete except for a paper that didn't even have their logo NOTE: Rowena is the store manager. Please note today the 10/12/18 is a month and 1 week my fone is with them with no feedback whatsoever.