TERRIBLE TREATMENT

<p>MTN Legal department</p> <p> </p> <p>im writting this letter as a woman who has been ****** and mistreated by a service provider MTN. its been two months already trying averyday for 60 days to ask MTN to reverve a mistake they made on my name in ITC. ive begged them so hard everyday but all i get was a terrible service from the team of LEGAL DEPARTMENT i will single out one guy JACK PHIRI, i even ask myself how did he end up working at MTN with his attitude. then i realise thats how MTN is, they are giving their customer a very bad service.</p> <p> </p> <p>at first i understood that they made a mistake and list me on ITC as handed over on account that i closed in december 2015. i only realise that they listed me when my vehicle application was decline due to MTN, i imediaytly conntact MTN which was also a struggle to get hold of them . i recieved a letter of paid form their laywers and to them (MTN) stating that my account was actually paid up and listing my name was a mistake. </p> <p> </p> <p>its been two months now nothing has been done. the guy at MTN by the name of JACK PHIRI really gave me a worst service i ever encounter in this country. i have more than 20 emails from MTN legal and Jack Phiri telling me that everything its soughted the mistake is reversed my name is clear, when i contact ITC/Transunion nothing was done no email was sent by MTN and all the emails from Transunion was never responded by MTN . </p> <p> </p> <p>my name is messed up by a service provider that claims to have a good customer care, and they dont want to list a finger to send an email to Transunion to rectify their mistake on my name. i even provide them with email that they have to send my paidup letters but that to them its hard to do.</p> <p> </p> <p>To jack Phiri how do you feel when you treating a woman like this during a womens months? if MTN did recall this guy / take him to Deciplinary hearing many of its client will suffer under his call. many will leave MTN and seek better services somewhere else where they care about their client.</p> <p> </p> <p>If there is any other way to take him to court and sue him for what he is doing to me, please tell me. im prepared to spend my last to help other customer who are yet to go through what im going today.</p>