1 reviews | Active since May 2017
terrible terrible service MTN not responding and having attitude
<p>I am highly annoyed with Mtn, the charged me for the month of March 1700 for data. when i called the call centre the agent said my data usage is high and she cant help yet its been the same since i got the phone a year ago. secondly my mom has many accounts with Mtn and so do i she went to the Glen Mtn as she was going overseas and wanted to do roaming on a sim card she hasnt used. She was given a simcard that didnt work and i went back and was told by the assistant manager that a sim swap needed to be done and cant understand why his colleague didnt do it and gives attitude. i logged a complants a month ago on their website and no reply . The last straw was that my mom choose the wrong phone and wanted to swap it for a higher contract the next day and was given attitude. We are rather going to cancel all our 6 Mtn contracts and move to a better provider and i hope no one else falls into this trap of getting the worse service ive complained on facebook and they couldnt even reply there.</p> <p> </p>
Good day Gemma Bowes,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide me with the correct cell number as well as the invoice date that you are querying, The number provided does not show a spike in your usage.
Kind Regards,
Ishie.
Good day Gemma Bowes,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide me with the correct cell number as well as the invoice date that you are querying, The number provided does not show a spike in your usage.
Kind Regards,
Ishie.
