TERRIBLE TERRIBLE SERVICE

initially i called mtn on 31 August to cancel my contract, they advised that i should call again on 26 September

today, i call the contact centre 3 times , the first time they keep me on hold for 9 minutes only to drop the phone

the second time i hold on for 17 minutes and the same thing happens

the last time i was holding for 24 minutes and yet again the line was just dropped

i think this is absolutely ridiculous

how many times do i have to contact you before i actually get an answer ????

but very quick to call when theres an upgrade ?????