Terrible Swrvice from MTN & 3rd party Sales companies for an upgrade

********** service from MTN Customer Care for the past 4 days. All agents, provide different feedback. Inconsistencies from, all agents. Called MTN call centre numerous times for an upgrade. MTN has not provided any feedback. But have cancelled the upgrade.

Call Centre agents are sympathetic, but cannot get the job done. No notes are made on the system.

MTN deals with far too many 3 rd party agents. Numbers given to me to call ***, ***, which is not an active line, *** for Ignition group as Sales are out sourced, and *** - which in another company who does not deal with myn contracts at all.

How does one actually do a successful upgrade with a competent outsourced Sales Dept for MTN.

This will continues so that I have to pay the full contract fees. Always negative reviews about sealing with MTN on social media platforms