Terrible support in unsuspending a service

8 calls later and 3 days later MTN has not been able to assist me with unblocking my number. Despite the customer services agent being friendly, it sounds like a broken process. All im hearing is that the supervisor is not in to action an a new request will be open, then supervisor did not complete the request or its still pending - this was supposed to take 2-24 hours - im on my 3rd day and tired of calling for assistance. I have already provided my security questions 3 times now in order for a ticket to be opened and to validate that its me. These 'Supervisors' need to find a better way as they are a single point of failure!