Terrible services

I have called the call center many times to have both my contracts cancelled all the agents were hanging up and hanging up the call we had called about 10times in two weeks. I had to go instore to have it cancelled. Although my contract had been cancelled the past two months they still debiting my account were i had to put a stop order.We also had cancelled my husbands contract last month they suspended his line he had to pay to have it active i dont understand why cause his 24 months was up last month . This company really makes me sick . we just want out so we can port our numbers to another network.