LM
Letia M

1 reviews | Active since May 2011

29 Apr 2015, 10:39

TERRIBLE SERVICES

MY LAPTOP WAS STOLLEN IN OCTOBER 2014, IT WAS BRAND NEW WHEN IT WAS STOLLEN, SO MTN COULD NOT BLACKLIST IT , SO I HAVE TO OPEN A CASE FOR THIS BUT I CANT FIND THE CONTRACT SO I CALLED THEM MORE THAN ONCE SO THAT THEY CAN SEND IT TO ME I HAVENT RECEIVED IT TILL TODAY I HAVE BEEN WAITING *** DAYS FOR THE MANAGER TO CALL ME, I CANT GET THE CONTRACT FROM THE MTN SHOP AS THE SHOP WHERE I TOOK THE CONTRACT FROM WAS CLOSSED DOWN, I HAVE NO WHERE ELSE TO GO NOW, THEY DONT SEEM TO CARE, THEY R HAPPY BECAUSE THEY'RE GETTING THEIR MONEY BUT HAVE FORGOTTEN THAT I'M PAYING FOR SOMETHING I DONT HAVE, I NEED THIS COPY PLEASE ITS URGENT... WHEN U CALL THEM U HOLD FOR LIKE 30 MINS THEN THEIR LINE CUTS WHEN U CALL THEM AGAIN, U HOLD FOREVER THEN YOUR CALL JUST CUTS. I DIDNT KNOW THAT THEIR SERVICE WAS THIS \WRETCHED"I DONT THINK I'LL EVER DO BUSINESS WITH THEM EVER AGAIN... I EVEN TOLD THEM THAT IF THEY DONT GET BACK TO ME IN 2 DAYS I WILL COMPLAIN ON HELLOPETER GUESS WHAT?? I WAITED 6 DAYYS FOR SOMEONE TO CALL BUT NO ONE DID NOT EVEN THE NAME HELLOPETER SCARED THEM. HAI SHAME... VERY ANNOYED ND VERRRRRYYYYY ANGRYYY!!!!!"""

0
Replies (1)
MTN South Africa
MTN South Africa's reply14 May 2015, 13:01
Official
Hello mabasoza,

Thank you for your post

Apologies for the delayed response and inconvenience caused.

Please note that i have requested proof of contract from one of our departments or you can go to any MTN shop, they will be able to print it for you.

Regards
Bongi

Best regards,