1 reviews | Active since Oct 2010
Terrible Service without a Phone for 6 weeks
<p>6 weeks ago my phone was given in for repairs . I have insurance from MTN . A new phone was approved but the incorrect phone a Xperia z5 instead of an Xperia Premium I want my phone! . No reply from any emails sent to the store at the glen or MTN on Twitter or on Facebook. I want my phione back . It is affecting my business. This is a mistake from MTN's side and the service has been non-existant! I don't have time to schlep around to head office . I am in JHB South and my practice runs from 8am- 6:30 PM. Sort this out!</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********