KM
Karisha M
1 reviews | Active since Apr 2012
24 Jul 2018, 14:07
Terrible Service with Upgrades for a client of 8 years
I had called upgrades/retention dpt. on the 5th of July to upgrade, Marvin Mabuza is my consultant who has failed to deliver on the upgrade. The courier company has not been able to deliver due to my delivery address and the number being upgraded as the contact no (when they are delivering the sim card). I have expressed my frustrations with Marvin, but he has failed to rectify them, yet alone give me feedback. I have called, emailed and left voicemails. Please resolve with 24hours or cancel the upgrade! I am not interested in waiting another day or being charged for a device i have not yet received.
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Replies (1)KM
Karisha M's updateReviewer Update
18 Oct 2018, 09:49Good Day
Please not that my matter was resolved but to show MTN's apologies, Marvin had offered to give me one month of installment on the contract for free, he had expressed that it would make up for the frustration.
I agreed to that and then got billed in full, when i contacted him he said that the billing cycle had already been processed and made me wait on hold whilst he processed it for the next billing cycle being September. Since then I have been billed in full every month. I have tried calling him, and he does not answer, I have emailed him and sent copies of my billing and he has not responded.
If he no longer works at MTN, i assume like any other business there is someone who would take over and action his items that weren't completed.
Pathetic service once again.
KM
Karisha M's update18 Oct 2018, 09:49
Reviewer Update
Good Day
Please not that my matter was resolved but to show MTN's apologies, Marvin had offered to give me one month of installment on the contract for free, he had expressed that it would make up for the frustration.
I agreed to that and then got billed in full, when i contacted him he said that the billing cycle had already been processed and made me wait on hold whilst he processed it for the next billing cycle being September. Since then I have been billed in full every month. I have tried calling him, and he does not answer, I have emailed him and sent copies of my billing and he has not responded.
If he no longer works at MTN, i assume like any other business there is someone who would take over and action his items that weren't completed.
Pathetic service once again.