Terrible service while trying to sort out insider ***** on my account

MTN delivers the worst customer service ever . They really do not care about their clients at all and as soon as I can I will port my number / account to another service provider after being a client of Mtn’s of 27 years ! On the 9th April I was alerted to a ********** transaction / new account being opened on my existing MTN contract . I immediately contacted the customer service centre and tried to alert MTN and have them cancel this new contract that had been opened without my knowledge. I have since made 5 other calls to the customer service centre and only on the last call was told to complete a police affidavit in order for “***** department “ to complete their investigation! It is now the end of the month and after having to go to the police station and completing and submitting the required documents to MTN , the ********** account is still listed under my name and I am now required to pay the extra fees added for this account ! The call centre agents really don’t care that I now have to run around to the police station etc because someone on the inside in MTN allowed a stranger / ***** to open another account without my knowledge on my contract . We have to fica and Rica etc , but how do they allow a new account without all of these requirements ,and now I am the one running around to police stations etc without having done anything wrong . MTN is now treating me like a ******** after 27 years of being a loyal client . I’ve absolutely had it . I will not recommend them to anyone ever .