terrible service, wait there is no service

my mother has been a client for ever and with lockdown she cant get to the bank to make payment and does not have an banking app to make payment. now her service has been blocked. this is unfortunately national lockdown, how do you as Mtn expect people to just go to the bank but not assisting then in this time. and waiting for lockdown to be over. you dont even call and no customer care to talk, the WhatsApp doesn't work, fb messages does not work... unacceptable, before we go on all sosial networks please give us a call