1 reviews | Active since Nov 2013
Terrible Service, Useless customer care, useless Call center
<p>I lost my phone is July 2016, I struggled to Blaclist the phone due to MTN's poor service and having useless call center agents. Now i found my phone and would like to unblacklist it. However all i get is sorry we cant help you call 173, then its "Sorry all our consultant are currently busy please stay on the line" I have been listening to the stupid thing for the past 3 days non stop. </p> <p> </p> <p>I faxed all the documets they wanted however no one seem to be able to blacklist the phone. Why is this process so difficult to do if the phone is on contract and you should be able to see that it is my phone. I am paying for this stupiod contract anyway. </p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has been sent to our Pre-paid division to assist with the request to Un-blacklist device that was misplaced. A call back will be done to assist and advise on request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has been sent to our Pre-paid division to assist with the request to Un-blacklist device that was misplaced. A call back will be done to assist and advise on request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
.