1 reviews | Active since Dec 2016
TERRIBLE SERVICE SINCE AUGUST
<p>My Samsung phone went in for a screen replacement in August 2016. After months of waiting and numerous phone calls and emails they eventually sent me an email in NOVEMBER that my phone is uneconomical to repair. So I called them to arrange for a new phone, as I have insurance with MTN and they said they will send me the forms to complete. It is now December and I am still waiting for the forms. I have tried calling them, but after waiting 23 minutes for anyone to answer my call I gave up. HOW AM I SUPPOSE TO ARRANGE ANYTHING IF NO ONE IS WILLING TO ASSIST!!!! How am I expected to pay for service I am NOT receiving????</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***