Terrible service received at MTN Canal Walk

I received terrible service at the MTN Canal Walk branch (next to Clicks) this afternoon. I simply went in to inquire on how many months I have left to pay off my contract. The woman who served me was extremely sarcastic and uninterested when I asked questions regarding my contract. She got irritable really quickly when I struggled to understand what she was saying. It’s pathetic that this is what customer service has come to. Is the whole purpose of her being there not to help customers and answer queries? I am disappointed. A little kindness and politeness goes a long way.

I do have to make mention of the lovely fella who helped me as I walked into the store. He was kind, friendly and helpful as he directing me to the counter where I needed to address my concerns.