GM
Gontse M
1 reviews | Active since Jan 2019
01 Jan 2019, 18:41
Terrible service provider
On New Year’s Day At around 2am i recharged my phone with R300 trying to buy data yet immediately after the purchase my balance showed as R0. Later on the day I called the Call center they said they’ve been having a problem and they are investigating it. It’s almost 7pm and yet nothing has been done. I’m afraid to recharge airtime on my phone simply because my money might get chowed again.
Also I could’ve done something better with the money, not only that, it would’ve been nice if they could send an sms about this matter instead of having usvrevharge our phones only to have them take our money and not return it!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
04 Jan 2019, 08:06Good day Gontse Matjeni
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you , our systems reflect that the you purchased three 2G weekly data bundles @ R99 each.
Data Bundle MTN 2GB Weekly | Active | ***1 | Expire ***7 |
Data Bundle MTN 2GB Weekly | Active | ***1 | Expire ***8 |
Data Bundle MTN 2GB Weekly | Active | ***3 | Expire ***0 |
Kindly contact 135 for further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you , our systems reflect that the you purchased three 2G weekly data bundles @ R99 each.
Data Bundle MTN 2GB Weekly | Active | ***1 | Expire ***7 |
Data Bundle MTN 2GB Weekly | Active | ***1 | Expire ***8 |
Data Bundle MTN 2GB Weekly | Active | ***3 | Expire ***0 |
Kindly contact 135 for further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply04 Jan 2019, 08:06
Official
Good day Gontse Matjeni
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you , our systems reflect that the you purchased three 2G weekly data bundles @ R99 each.
Data Bundle MTN 2GB Weekly | Active | ***1 | Expire ***7 |
Data Bundle MTN 2GB Weekly | Active | ***1 | Expire ***8 |
Data Bundle MTN 2GB Weekly | Active | ***3 | Expire ***0 |
Kindly contact 135 for further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you , our systems reflect that the you purchased three 2G weekly data bundles @ R99 each.
Data Bundle MTN 2GB Weekly | Active | ***1 | Expire ***7 |
Data Bundle MTN 2GB Weekly | Active | ***1 | Expire ***8 |
Data Bundle MTN 2GB Weekly | Active | ***3 | Expire ***0 |
Kindly contact 135 for further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,