1 reviews | Active since Nov 2011
Terrible Service provider
<p>I requested to cancel my contract in January this year, and was told to pay an amount of R320, which I did pay. I asked for a Cancellation letter, but never received this, then an amount of R54 was taken from my bank account in April, whereafter I phoned MTN again, asking this must be paid back to me, and requested the cancellation letter again. This Lady promised me that she would sort it out for me. Nothing happened, again an amount of R125 was deducted in May. I went to an MTN store, whereby they told me that I must go to an MTN direct store to sort this out, I don't have the time to go to this and that store. I phoned again, a total of 6 times, yes, SIX TIMES!!! No one can help me and it must be escalated to this person and again to this person. I was promised AGAIN that I will be phoned today, but still no calls, nothing. If this problem is not sorted out today, I will go to the Ombudsman, the Papers and everywhere I can to let all of South Africa know to NEVER take out any contract with MTN, they will surely never get business from me or any of my friends and family again!! TERRIBLE TERRIBLE TERRIBLE!!!!!!!</p>
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Retentions management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Retentions management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
This is STILL not sorted out, yes the Contract was cancelled and was moved to Pre-paid, but there is still the issue of the money that wat wrongfully deducted from my bank account which must be paid back to me!! When will this be done? I've sent a mail to Retentions about this yesterday 08/06/2016, but no reply. I will not stop with queries and complaints until this is sorted out, believe me!!!!
This is STILL not sorted out, yes the Contract was cancelled and was moved to Pre-paid, but there is still the issue of the money that wat wrongfully deducted from my bank account which must be paid back to me!! When will this be done? I've sent a mail to Retentions about this yesterday 08/06/2016, but no reply. I will not stop with queries and complaints until this is sorted out, believe me!!!!