MV
Michelle V
1 reviews | Active since Jan 2012
15 Apr 2015, 17:43
TERRIBLE SERVICE & PRICE INCREASES
I received an sms from MTN on 15 April 2015 informing me that there will be a PRICE INCREASE on my account . When I followed the \link"to their website"
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MTN South Africa's replyOfficial
01 May 2015, 12:17Hello Mventer01,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that your package won't increase until the end of it's term, the price increase is on value added service not the packages.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that your package won't increase until the end of it's term, the price increase is on value added service not the packages.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
MTN South Africa's reply01 May 2015, 12:17
Official
Hello Mventer01,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that your package won't increase until the end of it's term, the price increase is on value added service not the packages.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that your package won't increase until the end of it's term, the price increase is on value added service not the packages.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***