Terrible Service, Pathetic!!!!!

MTN's service is pathetic. Where do I even start?

I have been a loyal MTN customer since 2008. I entrusted them with my device insurance, BIGGEST MISTAKE! How does an insurance claim of a device take 3 weeks????? What on earth is that? How do you even survive a week without a cellphone?

My claim was approved 27 March 2025 after long, and not so seamless process, but finally approved. Since the 27th of March, there is NO communication, ZERO communication. What the heck?????