1 reviews | Active since Jul 2018
Terrible Service - Overly Complicated
I'm a corporate customer, have been trying to access my upgrade for 3 days now, zero response to twitter DM's and public posts, was promised a call back when I phoned on Monday, nothing since, called again today, was bumped from pillar to post, eventually put through to the corporate call centre, line opens up, I can hear chatter in the background, then silence, disconnected. Seriously, this isn't rocket science MTN.
Good day Paul Alexander,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note your request has been sent to the corporate management team for urgent assistance?
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Good day Paul Alexander,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note your request has been sent to the corporate management team for urgent assistance?
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team