SJ
Salchain J

1 reviews | Active since Mar 2017

10 Mar 2017, 10:54

Terrible Service - over 3 weeks to port a number from Vodacom - and its still not done

<p>We are an existing customer of MTN - we have been trying UNSUCCESSFULLY to port out MD's phone number from the Vodacom network to MTN. It has been 3 weeks and nothing has been done. Everytime we ********** ********** they flip us off with replies - the matter has been escalated.</p> <p>Not acceptable - my MD wants a MTN sim card linked to his Vodacom phone number on his desk on Monday morning. Vodacom have moved the number over to prepaid so it is ready to port, MTN are obviously not interested in our company's business.</p> <p>My boss thinks it is me not doing my job, he can't understand that MTN can be this terrible with their services? Who can I speak to in order to get this transaction done and get my boss on MTN? Somebody that cares maybe?</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Mar 2017, 17:48
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ:***