TERRIBLE SERVICE & NO FEEDBACK - MTN

<p>1- I enquired as to where my data was disappearing to. I get 2 gig night time & 2 gig day time. I got my data on 14/10/2016 and when i checked 15/10/2016 i had 1.98gig left. (my updateds are set to go only when i am on wifi + i was at a wifi hotel the whole weekend.)</p> <p> </p> <p>My data usaged had showed that i had only used 278mb!!!!!!</p> <p> </p> <p>The consultated saw on her system exactly what i had explained and she she would log it and that i would have feed back within 2 days, (# ********** )</p> <p> </p> <p>I followed up again 19/10/2016 (late afternoon) and was told that i would have to wait for my invoice. I told the consultant that my invoices & statement doesnt have a break down as to the data that was used. I was told again to wait for my invoice. </p> <p> </p> <p>On 20/10/2016 i had sent through my invoice & statement. To present, i still havent had a response.</p> <p> </p> <p>2- i have an additional contract with MTN (5 gig anytime + 10gig night time) but was only given 5 gig anytime & 5 gig night time. When i called in to equire about this, i was told that bec its almost the end of the month, they werent going to load the full amount on. BUT my next data recharge on the 14/11/2016 would be the full amount (5 gig anytime & 10gig night time) - to NO SURPRISE i have yet again only recieved 5 gig anytime & 5 gig night time.</p> <p> </p> <p>I have been getting no assistantce from MTN.</p> <p> </p> <p>I have even paid my one contract in full and asked them to remove the debit order but that also seems to be a problem.</p> <p> </p> <p>I have none of these problems with vodacom & when their is a problem, i get assist right away! Thank you Vodacom for providing a decent service & for caring about your customers </p>