Terrible service!!! NO FEEDBACK!!!

On 17-05-23 I loaded R99.00 airtime. Transaction was approved but no airtime reflected. I then loaded another R99.00 airtime a few minutes later. To date no airtime has been loaded. I have phone so many times and spending at least 20 mins per phone call and still not sorted!!! What if this was needed for an emergency????Worst customer service ever!!! AMOUNT R 99.00 MTN TRANSACTION ID *** Phone Number 2783....... Reason Description Transaction Approved Wed, 17 May 2023, 15:38 Merchant MTN Service Provider (Pty) Ltd VAT Registration # *** Reference MTNPC-199096BJF*** Transaction Date Wed, 17 May 2023 15:37:00 +0200 Amount R 99.00 (ZAR) Wed, 17 May 2023, 16:15 Philani Makhoba REQ*** Thu, 25 May 2023, 08:28 *** Reference number: 3c31e282-a89b-4e44-a3c4-db57b292a459