Terrible Service MTN Wonderboom Junction!

MTN WONDERBOOM JUNCTION - TERRIBLE CUSTOMER SERVICE!! We have an existing contract with MTN and was looking to take out a new contract for our Domestic Worker. Went to MTN at Wonderboom Junction on 21 June 2020, said they had no stock but they will get everything ready and order the phone (Huawe Y5 lite) we will be getting it during the course of the week. Got one call from MTN that said they had tecnical difficulties and struggle to process the order. Went back to MTN on 28 June 2020. New guy helped, we asked what happened to the phone that would have been ordered for us, response "sorry we sold it to someone else"....Okay so we tried again, got the process running again we were told everything is ready and set up for the new contract, phone will be delivered to the shop the next day (Monday). Called MTN during the week, they have no idea what we are talking about??? Got a call from some guy during the following day, said he will find out what is going on. No further correspondence. Went back to MTN Wonderboom today (3 July 2020), lady says sorry she can't help us - should come back at 14h00 as shop is under new management and closes between 13h00 & 14h00. This is by far the worst service ever received, truly ridiculous. Will be going to Vodacom or Telkom to take out a new contract then.