Terrible Service - MTN Insurance
<p>My cellphone was ****** and despite giving all the necessary information they claim that there is still missing information. In order to try and speak a consultant you have to wait between 30 - 60 minutes. Twice after waiting the full hour they put the phone down on me.</p> <p>They are so happy to take my money but won't help when I need them</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you!
Much appreciated
Thank you!
Much appreciated