Terrible Service MTN - Great Service ****ula Mmusi)

I have been extremely frustrated over the past 3 months trying to resolve and issue with my Sim Swap for a new contract I took out with MTN.

I contacted the call centre on numerous occasions being sent "pillar to post" different departments and numerous customer service agents with no success on resolving my issue.

I had even visited various branches to try and get help and still received no success.

Finally when I went to the second branch at Mall of Africa (as the first branch was of no assistance) I met Rapula who finally assisted me and actually resolved my issue within 48hrs.

I would like to formally appreciate the service I received from the store manager at Mall of Africa ****ula Mmusi)

I am very grateful for His assistance as this issue was extremely frustrating. I was unable to make or recieve any type of correspondence through the Sim card for 3months.

I would suggest MTN really prioritize providing better service to clients as I was on the verge of canceling my contract with you.

I will definitely not be renewing my contract and will warn those in my circle of influence to avoid MTN because of my experience.

It is very unnecessary to struggle for 3 months on an issue that can be resolved in 48hrs.

Thank you once again Rapula, I hope MTN will recognize you accordingly.