Terrible service MTN

I have been patient enough hoping that I will b assisted however it’s now over a week with no phone but when I took the insurance everyone was willing to assist me now when I claim I receive no communication since last Friday I was advised authorisation will take 24 to 48hrs I can follow up today which is Wednesday now again I am informed to only call back tomorrow morning that is when one of the consultants will follow up which I fail to understand why not follow up now as I have already called, not even a courtesy call to say we still busy with your claim nothing I am just in the dark I have also advised I have no access to my emails which I went mtn store to be assisted with the claim forms and submitting the documents they kept on saying once claim is authorised an email will be send that is not my email address I have been saying but anyone no one cares, upon that my package was migrated and now I am paying more for my contract which I have never authorised when I request for a call recording when I accepted that mtn has no access to third party calls but how does that third party get all our details and I was advised it will be migrated back to what it was before till today I am still paying more I can not wait for all my contracts to end with mtn the worst service provider that I would never 👎 recommend to anyone my contact number is *** should you wish to contact me