TERRIBLE SERVICE MTN AND GAURDRISK INSURANCE

My phone was water damaged i claimed it was sent for repairs i kept calling to check the status of my repair and if the cellphone would be operable after water damaged i was assured the cellphone is being repaired on the first day i received the phone the the volume buttons are not working properly the gps location is not working the cellphone was getting very hot when i first put it on charge, the loudspeaker mic is not working and now the phone is freezing constantly but the software is up to datei keep hearing it will be sent back to the repair centre after stressing i need it replaced as soon as possible as my job requires me to have a cellphone to stay contactable.my cellphone was with the repair centre for alittle over a month i cannot afford to sit with no cellphone again for so long i will loose my job i am requesting again for my device to be replaced ASAP if i had known this was the service i would receive from guardrisk and MTN i would never have taken the policy with this company.

If my job suffers due to the incompetence of this insurance company i have proof to hold this company liable.Your customer service is terrible to say the least.

Just to show how useless they are the first time they picked the phone up at my address and delivered it now its going on the second week and my phone has not been picked up their response to this is THEY THOUGHT MY ADDRESS IS IN JHB, what a joke.

I require a response as soon as possible as to having my device replaced.