Terrible Service MTN Air Fibre

Extremely disappointing experience with MTN AirFibre / Supersonic I ordered MTN AirFibre through Supersonic and paid the first month's subscription upfront as required. An installation appointment was arranged and confirmed for 10:00 on 31 August 2026. I made myself available for the agreed appointment, but the installer did not arrive. There was no installation, no activation and, at the time of writing this review, no satisfactory explanation for why the confirmed appointment was missed. What makes this particularly disappointing is that I had already paid for the service. According to MTN's AirFibre terms, the first month's subscription is payable upfront, while billing commences upon installation and activation. I understand that delays and technical problems can happen, but a confirmed installation appointment should mean that someone actually arrives or, at the very least, that the customer is contacted beforehand if the appointment cannot be honoured. I am now seriously reconsidering whether I want to proceed with MTN/Supersonic at all. I will update this review depending on how MTN/Supersonic handles the situation, including the cancellation and refund of the amount already paid. Based on my experience so far, I cannot recommend MTN AirFibre/Supersonic.