Terrible Service MTN!!!

Good Day,

Just an overview...I received a call from a sales agent at MTN about a month ago asking me if i wanted to take out a cellphone contract.At the time, my brother and myself needed new cellphones so i decided to try and credit vet myself for a two cellphone deal that MTN had at the time. I said to the agent that i was not confirming that i wanted this contract, I just wanted to see if i get approved. We completed the call. I received no notification to say i had been approved,I had not sent any documents through, the next week i had airtime and data loaded on my phone as well as the courier company calling me to deliver the phones. All of this after just wanting to see if i qualify for a contract? To date, I have made numerous phone calls to various MTN Departments and i have been given numerous reference numbers but i have received no help. It been two months that this has been going on, MTN has debited my account at the end of April when i do not want this contract and cancelled the handsets being delivered to me. I have emails and have spent most of my time explaining this issue to about 15 different people and each time i get a new reference number and get told somebody will call me back.

At this point i am in dire need to a new cellphone contract and would like to take a higher amount payable to Mtn than the one that i need to be cancelled now.

Urgent assistance required.