1 reviews | Active since Jul 2009
Terrible service Mtn
Mtn service yet another bad experience. I called mtn last month and changed my banking details for my debit order the *********** staff member did not capture the details.i then called back at the end of last month and asked them why the debit order did not run they advised the staff member did not update the details .they will run a special debit order and I will not be charged any penalty as this is no fault of mine .hello Peter the complained no followed phone call to me just a stupid response. Today I receive an sms stating I need to make payment of more than my subscription or my services will be cut.i am with mtn for 14 years .not once did my account go unpaid.is this service ?This is terrible especially because this is a result of your staff which I must say are all ***********. Because even the staff member who told me the debit will run was confused as nothing was done.there is funds in my account pls take your money and only take your subscription I will not pay anything extra for something I was not responsible for.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The new bank details was updated from Capitec to First Rand bank on the 2-3-2018.
The bank details was updated but late our debit orders will be send to the bank to make the payment over to MTN on the specify debit order date. The debit orders was sent already on the 18th of February. Once a debit order is sent we cannot stop this from our side. The debit order will be requested from the old bank details. The last debit order was requited on the old bank details but returned unpaid.
The new bank details will only be active from 30-4-2018.
Payment for R440.37 is required to be made to bring the account balance to the current balance of R428.99 this balance is for the February 2018 invoice and will be paid over to MTN on the 30-3-2018.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. K***
Payment will only reflect in 48 hours.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The new bank details was updated from Capitec to First Rand bank on the 2-3-2018.
The bank details was updated but late our debit orders will be send to the bank to make the payment over to MTN on the specify debit order date. The debit orders was sent already on the 18th of February. Once a debit order is sent we cannot stop this from our side. The debit order will be requested from the old bank details. The last debit order was requited on the old bank details but returned unpaid.
The new bank details will only be active from 30-4-2018.
Payment for R440.37 is required to be made to bring the account balance to the current balance of R428.99 this balance is for the February 2018 invoice and will be paid over to MTN on the 30-3-2018.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. K***
Payment will only reflect in 48 hours.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,