Terrible service MTN!

Good day,<br> <br> I work in the customer service industry and I know communication and Excellent customer service is the core foundation of a world class Business<br> <br> I wanted to take out an additional contract, I app**** on the 1st of October and was approved the same day.<br> On Monday the 5th of October I called MTN to cancel the application as I was no longer interested in taking an additional contract. I spoke to two or more consultants( I have voice recordings) stating that there is nothing or that I cant cancel as there is noting on record so I left it. The Monday afternoon the phone was delivered and I was advised to contact Thandeka Ndlovu to activate the new sim card, however I have been unsuccessful as every time I call she is either busy on another line or they will leave a message with her. I have left messages for her to call me and I am still waiting. ( I have evidence of all my attempts to cancel/contact MTN voice recordings and call logs will be supp****) I will seek legal advice as I don't know what else to do.<br> <br> <br> I will continue posting this on Facebook, Twitter and her social media platform that I have access to.<br> <br> <br> I feel MTN doesn't care about their customers