Terrible service leave me without data and MTN do not care

<p>29 Aug 2016 I have visited the Somerset Mall for the upgrade of my cellphone contract. The package we agreed on is a My MTNChoice + S package which includes a 2 GB data bundle each month that I am suppose to receive on the 1st of every month. MTN offered a once off 30 GB data bundle that are valid for 1 month and this data bundle expired today.</p> <p>This morning I have noticed that I do not have ANY DATA LEFT WHAT SO EVER. I phoned ********** and after my 3rd attempt of not being disconnected as soon as I start speaking to the consultant was told that I am not receiving the 2 GB of data but only 100MB on the My MTN Choice + S package. She also told me that I must have used all my data (30 GB data PLUS the 2 GB the data I am claiming I am supposed to have received on 1 Sept 2016). I then requested her to provide me with proof that I have used all the data as when I check my balances on 22 Sept 2016 I had 26.76GB left. The consultant rendered a pathetic service to me abd eventually logged a request for the info and did not even give me a reference number at the end of the call.</p> <p>As she was of no service to me I phone the MTN store where I signed the new 24 month contract and explained my situation. The lady told me she will get back to me. More than 2 hours later I phoned again as I had not heard anything from her. She told me they have neglected to load my 2 GB of data on 1 Sept 2016 and will now request for the 2 GB of data to be loaded and it will take 3 to 5 days. I explained to her that is is not exceptable and I need my data to be activated TODAY then she told me she will get her supervisor (Timothy) to come back to me as soon as he is finished with the client he was dealing with at that moment. Until now I have not received a call from him.</p> <p> </p> <p>This is not something I have caused. I am now without data because the salesperson who assisted me on 29 Aug 2016 did not do his job properly. Why should I wait for 3 to 5 days for MTN to fix THEIR fault and in the mean time I have no data?</p> <p>She told me that MTN will load the data for Sept with the data for Oct 2016. This means that I will have 4GB of data for Oct 2016. I DONT WANT 4GB OF DATA FOR OCT 2016. GIVE ME THE OPTION OF CREDITING MY ACCOUNT FOR THE DATA I HAVE NOT RECEIVED FOR SEPT 2016. DO NOT FORCE ME TO TAKE DATA I MIGHT NOT BE ABLE TO USE UP DUE TO YOUR MISTAKES. THIS IS TOTALLY UNEXCEPTABLE.</p> <p>The least MTN can do is to give me some FREE data to use from today untill 1 Oct 2016 and then load the 2GB of data for Oct 2016. I am the one making all the calls to get this sorted and I am the one who are inconvinient because your salespeople cant do the job properly.</p> <p> </p> <p>I am fed up with the "whatever" attitudes I am receiving from MTN and I am sure I will not hear from MTN in the next few days.......</p>