TERRIBLE SERVICE; LACK OF RESPONSIBILITY

Two weeks ago i upgraded my account online. I expected this to be painless and easy. I was contacted by an agent you assisted me with in two days and i was pleased with the service and assistance. At first i had reservations about doing it online and wanted to go to a store; he swiftly convinced me you follow through and i was assured id receive my handset within 3 to 5 days. On March 9th I received a confirmation sms that delivery will be done that day.This did not happen. I called the number and the lady i spoke to was not sure why it was not delivered. Marc 17th, I called MTN who were of NO USE and after apporx 10 years with them i am deeply disturbed and angered with the RUDE agents and total lack of help and empathy. I was that I should contact the courier myself,this baffles me as believe that as MTN is MY service provider, they should take responsibilty deal with their provider. I then asked to speak to someone else as this individual was rude and hostile. The next agent was\helpfull\" and i thought great! Another week later and NO handset. The fisrt payment is set to go off and yet I still have no upgrade to speak of!!! Perhaps it is time to move to a new service provide"