TERRIBLE SERVICE . *********** STAFF

<p>I app**** for MTN's friday the 13th special at the Sandton branch and ordered a MATT BLACK i-phone 7.</p> <p> </p> <p>I then received SMS's that I am approved and should await a call from my dealer.</p> <p> </p> <p>On Frida the 20th, just after 2pm I received a call from a lady named Pauline who works at the Sandton branch telling me my phone is ready for collection.</p> <p> </p> <p>I go to the store at 5 and there is an incredibly long que as MTN is running the special yet again. I went to one of the consultants and asked if they have indeed received the matt black phone as I do not want to wait in the long line for nothing. His response was that if I received a call telling me my phone has arrived then it definitely has and I should wait my turn like everyone else.</p> <p> </p> <p>2 hours later at 8pm - the same consultant comes to me in the line and tells "oh, what colour were you looking for , i dont think we have Matt black"</p> <p> </p> <p>He went to check and confirmed that I waited 2 hours in the line for nothing.</p> <p> </p> <p>I called MTN on Sunda and spoke to Pauline. Her initial response was there was no way she would have called me because calls are too expensive and she would have sent as SMS telling me to collect my phone.</p> <p> </p> <p>I then spoke to the assistant manager of the store who said she will investigate the matter. Few minutes later she calls me back to tell me oh Pauline suddenly remembered that she did call on friday - she made a mistake sorry.</p> <p> </p> <p>So firstly the staff is *********** and secondly they lie??? DISGUSTING!!!</p> <p> </p> <p>THE BEST PART IS AFTER ALL THAT WAITING I STILL DO NOT HAVE MY PHONE!!!</p> <p> </p> <p>EXTREMELY DISGRUNTLED AND UPSET CUSTOMER!</p>