Terrible service; *********** staff

<p>I have a contract for R449 and was charged R499.99. I called MTN's 808 number and the first guy told me he can't help me and gave me another number to call... That number was rejected with network busy every time that I called. So I called the 808 number again.</p> <p> </p> <p>The lady answered my call and told me there is an SMS bundle and an additional data bundle that was not taken off from my previous contract and she will log a request for a refund... I call back 3 days later and the lady tells me that the reference number that I have only says that I called to query the additional amount. There is no call logged for a refund. Like I really call call centers just to talk to people and not to actually resolve my problem... </p> <p> </p> <p>I asked to speak to the team leader. She said that she will personally log the call to get my money refunded. I called back today with the new reference number only to be given the exact same excuse that they gave me the first time... the person that answered the call has now told me that she will log the request to get my refund... I am NOT inclined to believing them. I seriously think that this is how MTN gets its money... The customer finally gets tired of trying to get their money back and just writes it off... this is theft right??? The thing that really irritates me is that if I owed MTN money, the chances of me being blacklisted now are very real.</p> <p> </p> <p>Where is MY protection as a consumer when it comes to MTN owing me money!!! *********** staff definitely makes it an even worse experience to call the call center.</p>