TERRIBLE SERVICE & INABILITY TO RECTIFY ERRORS

Id like to complain about mtns terrible customer service and their inability to handle errors made by them.<br> For the past year im havin one problem after the other with mtn.I have been a loyal customer for over 20 years!!<br> Mtn wrongfully charged me for data on an out of bundle rate,even tho active bundles were purchased.They continued to charge me out of bundle rates even after supposedly rectifying the error. <br> A letter sent to mtn still dint resolve the issue (REQ***)<br> I had bought in total 5024mb of data.Mtn claims it was only 4024MB so they are chargin me extra.I have sms proof of this. <br> I was also led to believe that my anytime package cud be used for overseas calls,similar to the rand value contract.Only to realise that mtn and their staff are so incompetant they dont even know what their packages entail.I was then supposedly allowed to change the anytime package to a rand value contract.Which for the past year im still waitin to be done because i keep gettin bounced from one department to another and thers always a different story relatin to packages.This change was requested within a week of signing the contract.I am now a year into my contract.