Terrible service home wifi

I purchased the mtn home wifi package 2 weeks ago. I paid extra premium for two weeks so that i can have wifi cover as soon as the router is delivered. A week after payment has been made i still didnt have my router or any other form of communication from MTN. When i finally got hold of a consultant i was told they gave the couriers the wrong number. The router was delivered on Tuesday. I phoned them on Wednesday to query why i didnt have internet. I was told the sim must be rica'd. We did the rica and the lady told me wait 24 hours. Thursday still no wifi. I phoned the activation centre again. The guy asked me for my order number... And again told me it will be active after 24 hours. Its Friday... And still no Wifi. Why i dont know. I dont even think the staff knows why I dont have internet coverage, because all you ever get is wait 24 hours. Why did i pay two weeks extra? Its gone now. So i was ****** of my money... I paid for two weeks extra wifi which i was not given at all. My wifi still says connected without internet. Im sure im not the only person getting such bad service from MTN. All i am asking for is give me what im paying for :-( where is customer service gone to!!! You advetise so nicely but as soon as you receive your premium you are of no assistance anymore.