1 reviews | Active since Mar 2012
Terrible service from Online Application
I app**** Online for a black friday promotion deal. The application failed because the agent couldn't load the deal on my corporate account. Corporate/Business were suppose to contact me, but the useless Online Team have not sent them my request. There is no way to contact them directly. Never apply Online. Such terrible service. All references below!
30/11/2017
********** - business corporate CR ********** 9 FG ********** 1 - Florence
083 1 809 - call center
********** 667 - mtn direct sales Original Online ref: ********** 53 - ref - Olivia will send an email to Online. - ref ********** 99
06/12/2017 gave ref ********** 99 - supposedly got redirected to Online - but was invalid number and call got cut.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team