RN
Reuven N

1 reviews | Active since Mar 2012

06 Dec 2017, 14:37

Terrible service from Online Application

I app**** Online for a black friday promotion deal. The application failed because the agent couldn't load the deal on my corporate account. Corporate/Business were suppose to contact me, but the useless Online Team have not sent them my request. There is no way to contact them directly. Never apply Online. Such terrible service

0
Replies (4)
MTN South Africa
MTN South Africa's reply06 Dec 2017, 17:53
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us

Regards

Mike Ramaboka

Complaints Management team

RN
Reuven N's update07 Dec 2017, 08:46
Reviewer Update
Please see below all references for this query: 30/11/2017 ********** - business corporate CR ********** 9 FG ********** 1 - Florence 083 1 809 - call center ********** 667 - mtn direct sales Original Online ref: ********** 53 - ref - Olivia will send an email to Online. - ref ********** 99 06/12/2017 gave ref ********** 99 - supposedly got redirected to Online - but was invalid number and call got cut.
RN
Reuven N's update07 Dec 2017, 08:47
Reviewer Update
When will I get feedback on this issue?
RN
Reuven N's update11 Dec 2017, 17:48
Reviewer Update
Mike Ramaboka where is my feedback?! What pathetic service!