Terrible Service From MTN Vaal Mall
<p>We went on 5/4/2017 to upgrade our phones at MTN Vaal Mall. Stefan assisted us, Very bad customer service by the way. After thorough explanation how we wanted our contracts to be upgraded we were assured that it was 100% done, Upon completion and arrival at home, we found that the main contract was altered after we told him not to. We visited him the next day to correct it, and phoned the whole day to make sure we were helped, no joy, Then we went the Friday once again and he assured us that our problems were sorted out, after waiting for more than 2 hours each time we visited. Today, 26/04/17 we again found out that the issue still has not been resolved. Would not Reccomend MTN or MTN Vaal Mall to anybody at this stage. Please resolve this ASAP.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***4
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***4