Terrible service from MTN repair Centre a bunch of ********

I purchased a hauwei nova 8i from MTN in April 2022. On 24 August 2022 my battery died I put the phone on charge and it never came back on. When I press the power button it's starts to power up as far as the logo then goes back off. I had tried to reboot, factory reset, nothing worked. I changed power ports still nothing seemed to help. I then took it into to the MTN on 25 August, the sales assistant had a look at it and saw it didn't come on. He checked out the phone and saw that my screen protector had a hairline crack in it and was concerned that it was on the screen which he later discovered it was not. He advised me to bring in the phone with all the accessories and box as he would need to send it in. When we came back with the phone to book it in he checked the entire phone again. There was not a single scratch besides the 1 on the screen protector. Since I got my phone it was in its rubber case and had a screen protector on. He sent my phone through to the repair Centre only to call me on 1 September to tell me that the repair Centre refused my phone as there were scratches on the back!!!! My phone was checked twice by the sales guys and had no scratches!!!! They sent a photo of the phone full of scratches which I am convinced the repair Centre made in order to get out of the warranty!!!! They said maybe it happened in transit!! My phone was in the rubber case, in the packet, in the box even if it was flying around in the truck it would not be scratched under that case!!!!!!

I do not want that phone back since they damaged my phone!

I told him that I want to speak to his manager or the manager of the repair Centre as this is totally unacceptable! The phone was sent back from the repair Centre and was received in the branch today however the manager is off. Tomorrow he will call the rep and the manager and come to a conclusion??

It has been 13 days without a phone that I am paying for. After this conclusion if they send it back to the repair Centre I now have to wait longer

This is disgusting service! I will take this as far as I can because how the customers are being treated is not right! Apparently I am not the only customer having this issue with the repair Centre